FAQ's

Hello,

If you are a new member, please read this topic first. Here's a fair list of the most commonly asked questions with their answers.

Can I use two devices at the same time on one subscription?

No, you can't. Multi-connecting on 1 account can block your username and IP address. However, you can purchase an extra connection for an additional fee.​

What kind of quality of service are we providing?

Most of the elements of IP networks are the control of quality service. We always maintain the desired level of performance.​

How much bandwidth does the IPTV stream use?

Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.​

What kind of devices do you support?

We support all kind of devices such as MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (...), PC, VLC, Kodi/XBMC (...), Smart TV.​

Do I need a satellite for using IPTV?

No, you will connect to our servers via the Internet and you don't need dish and satellite equipment.​

What are the advantages of IPTV?

Generally, IPTV or Internet Protocol Television has several advantages. It offers a perspective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income.​

What are the basics of the IPTV system?

Generally, there is two basic system of IPTV available by which material for the purpose of IPTV can hold. It can be directed through the broadcast material to several persons at the same time or can be utilized to give video-on-demand wherever the material is commonly supplied to a single subscriber who has asked for that specific item. The system is based on a set-top box and other necessary things.​

What is IPTV?

Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which brings packet data can be used.​

Response time to tickets on Support?

Issuing a ticket for account activation or technical support will get responded between 1 hour to 2. But we intend to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 3 hours.​

I've uploaded the playlist, but the channels don't work in my Smart TV?

Please, make sure your playlist is working, using IPTV Player or VLC Player on PC.​

The channels work in VLC Player, but does not work in SIPTV App?

If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP function has to be turned on in app's settings and to be set up on your router.​

Can an Android TV box device turn my TV into a smart TV?

The answer is yes. This is because you have access to all sorts of apps from the android google play store. It makes your TV interactive. You can use apps like Gmail, firefox, skype, and others right off your TV.​

Wi-Fi or Ethernet?

We always recommend that you connect your device hardware (ethernet).​

What is an Android TV Box?

An Android TV box is essentially a mini PC running an Android operating system. With various Android apps including XBMC.​

Sometimes when I watch a movie it keeps buffering?

Sometimes you may experience buffering due to low internet speed, high internet traffic. If you experience buffering press "pause" for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.​

What is Kodi?

Kodi (formerly XBMC) is a free and open-source media player software developed by the XBMC Foundation, a non-profit technology consortium. Kodi is available for multiple operating systems and hardware platforms, with a software 10-foot user interface for use with televisions and remote controls. For more information please visit their website: www.kodi.tv​

I keep getting "script errors" in Kodi?

Script errors almost all of the time means you are either not connected to the internet or your internet speed is not fast enough.​

I see a message in Kodi that says "clear cache" how do I do that?

Under "programs" select "maintenance" in there you will see an option to "clear cache".​

Can I use my iPad/iPhone/Android phone as a remote to control Kodi (XBMC)?

The XBMC Remote app is invaluable for navigating XBMC and puts a neat keyboard and remote control device onto your smartphone tablet with no charge.​

I'm facing to buffering issues with channels. What is happening?

First, check your internet connection or router and restart it, and check the device's settings where you use your IPTV subscription. If you still have issues, it seems that your ISP is blocking the IPTV traffic. Test with other ISP connection. You shouldn't get any issues after doing this.​

Does Smart IPTV contain any channels? Where can I get a playlist?

No, Smart IPTV application does not include any channels and no information will be provided about where you can get channels or channel packages. Also, application developers are not responsible for the content uploaded to Smart IPTV.

My MAC address has changed after I switched to another connection type.

Each TV has 2 MAC addresses (1st is WiFi, 2nd is Ethernet) and a 2nd MAC is activated automatically after you switch to another connection type and restart the app. MAC address is unique for every TV and cannot be changed manually.

Since app version 3.0.0 for LG webOS TVs, there is no access to MAC address, so only device ID is available in the app, but it will be activated automatically after app launch if you activated your TV before. You can use your old MAC to upload playlist too.

I cannot access the application website or application recently. My provider has blocked access to the application website or application.

Try changing DNS entry of your TV/device/PC/router network settings to 1.1.1.1 or 8.8.8.8 and see if it helps.
You can also try using VPN services on mobile devices to access the website.

I get "Server (URL) connection timeout", "Check playlist URL" or "No playlist uploaded" messages, when starting the app, while my playlist URL that works on my computer, other devices and apps.

Try example test list http://knetworktvlists/example.m3u (external URL) first, then then check your playlist for errors. Make sure your URL is a direct link, not a redirect and that it is currently online. You can also try downloading your playlist file by putting the playlist URL in the internet browser address field and use it as a static playlist at My list page.

In case of Check playlist URL you can try turning off your TV/device from power cord for ~1 minute to clear device cache. Also try long pressing "0" or "CH", or long mouse click "Reload" button to force reload of playlist URL (disable app cache).

Additionally, try reducing your playlist size by removing channels/movies (especially if you have LM series LG TV with limited memory), disable external EPG or uncheck Detect EPG box, when uploading your playlist. If your playlist doesn't appear on TV or disappears after restart, try checking Save online box. You can also try resetting Smart HUB or turn your TV off and on to clear the TV cache if you have Samsung TV.

TVs have limited memory available for app storage, so if your playlist is too big (~5 Mb), it might fail to save in TV's memory.

Why do I get "Stream failed", "Cannot connect", "Buffering..." messages with my playlist that works on my computer and other devices?

Try example test list http://knetworktv/lists/example.m3u first, then make sure all your stream links work (not dead) and codecs are supported by your TV. Every TV make and model are totally different and may or may not support specific stream formats:

• Samsung supported formats and codecs
• LG webOS supported formats and codecs
• Android platform supported formats and codecs

If you have LG webOS TV, you can also try changing Stream Player Type to NC Auto in application settings.

On my LG TV I have application looping between Loading and Activation screens.

Turn your TV off from power outlet (cord) for ~1 minute to clear the cache and then try again.